basjam.blogg.se - Why cant i play videos i download from dropbox

Provide a shared link of the file in questionĪpologies for the inconveniences you have experienced due to this!.

Provide a screenshot of the error message your see.

Provide the folder owner's email address.

Is it owned by someone who is in a Business or above Box account?

Confirm your browsers are fully updated.Confirm if you have tested out more than one browser (i.e.If you are experiencing issues with preview despite having a business account, please open a ticket with our support team here so that we can investigate your issue! In your ticket please include the following: You can preview videos up to 3.5 hours in lengthĪVCHD (Advanced Video Coding High Definition) is not supported in preview. Free or personal users can preview video files owned by these accounts. Video Preview is only available to Business level Box accounts and above. I've pasted the information from the linked article below: It is currently expected that video preview is only availble to Bisness level Box account and above. Thank you for posting and contributing to Box's Community Forum!